Privacy policy

This Return and Refund Policy applies to purchases made from Nestoryn Home, operated by Custom Logic Solutions LLC. We accept returns of defective and non-defective products and provide a 30-day return period.

Return Period

You may request a return within 30 calendar days after the order is delivered. Once a return is authorized, the product must be handed to the carrier within 14 calendar days. A return is considered timely when the carrier records acceptance within that 14-day period.

How to Request a Return

Contact our customer service team at support@nestorynhome.com or +1 610-691-7807 before sending an item. Include your order number, the item you want to return, and the reason for the request. We will review the request and send the authorized return address, return instructions, and a prepaid return label.

Download and print the return label provided by customer service. Attach it to suitable protective packaging and follow the carrier instructions. Please do not send a return before receiving authorization because the correct return address and label are supplied with the authorization.

Return Condition

· Both defective and non-defective products are eligible for return.

· The product should include the parts and accessories originally supplied with it.

· Original packaging is recommended but is not required. Use packaging that protects the product during transit.

· Normal inspection is permitted. Damage caused after delivery through misuse or improper handling may be evaluated when determining the appropriate remedy.

Return and Exchange Shipping

Custom Logic Solutions LLC pays the shipping cost for approved returns and exchanges. This applies to eligible returns for a change of mind and to damaged, defective, incorrect, or incomplete products. Use the prepaid label or other store-paid shipping method supplied by our team.

We do not charge a restocking fee or return-handling fee.

Refunds

After the returned product is received and inspected, we process an approved refund within 5 business days. Refunds are sent to the original payment method. After we issue the refund, the bank or payment provider may require an additional 3–10 business days to post the credit to your account.

If an order is canceled before shipment, any collected payment is returned to the original payment method. We will send a confirmation when the cancellation and refund have been processed.

Damaged Defective Incorrect or Incomplete Products

Contact support@nestorynhome.com promptly with your order number, a description of the issue, and clear photographs when helpful. Custom Logic Solutions LLC will arrange the appropriate return, replacement, exchange, or refund and will pay the related shipping cost.

Exchanges

Direct exchanges are allowed, subject to product availability. Contact customer service to request an exchange. We will provide a prepaid return label and exchange instructions. Custom Logic Solutions LLC pays approved return and replacement shipping. If the replacement has a different price, we will clearly confirm and process the price difference before completing the exchange.