FAQ

These answers summarize Nestoryn Home ordering, delivery, return, exchange, payment, and customer-service information.

Where does Nestoryn Home ship

We provide free standard shipping throughout the United States.

How long does delivery take

Order processing takes 1–2 business days and standard transit normally takes 3–5 business days after shipment. The total estimated delivery time is 4–7 business days.

What is the order cut off time

The business-day cut-off is 2:00 PM ET. Orders placed after that time begin processing on the next business day. Weekends and U.S. public holidays are not processing days.

How much is shipping

Standard shipping throughout the United States is free.

Can I cancel or change my order

Yes. Contact support@nestorynhome.com or +1 610-691-7807 before the order ships. Address and order changes can be completed only before shipment, and we will confirm whether the requested change was completed.

What is the return period

You may request a return within 30 calendar days after delivery. After authorization, hand the return to the carrier within 14 calendar days.

Do you accept non-defective returns

Yes. We accept eligible returns of both defective and non-defective products.

Do I need the original packaging

No. Original packaging is recommended but not required. Use protective packaging suitable for return transportation.

Who pays return and exchange shipping

Custom Logic Solutions LLC pays approved return and exchange shipping. Customer service provides a prepaid label or another store-paid method.

How do I obtain the return label

Contact support@nestorynhome.com. After approving the request, customer service will provide a return label that you can download and print, together with the authorized return address and instructions.

Do you charge a restocking fee

No. We do not charge a restocking fee for approved returns.

Can I exchange an item directly

Yes. Direct exchanges are available subject to stock. We pay approved return and replacement shipping.

When will I receive my refund

We process an approved refund to the original payment method within 5 business days after the returned product is received and inspected. Your bank or payment provider may need an additional 3–10 business days to post the credit.

What payment methods are accepted

Accepted methods include Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. Available methods are displayed at checkout.